Public Sector IT Services

Industry Overview

Public sector organizations face unique challenges in delivering efficient citizen services while maintaining strict security, compliance, and transparency standards. Government agencies must balance mission delivery, regulatory adherence, and digital innovation while managing legacy systems and evolving citizen expectations.

SVConsultancy partners with federal, state, and local government agencies to modernize IT infrastructure, enhance citizen engagement, and achieve mission-critical outcomes. Our comprehensive service portfolio addresses ten key domains aligned to Citizen Services, Mission Systems, and Enterprise Operations, delivering secure, compliant solutions that meet OMB, NIST, FedRAMP, CJIS, and IRS 1075 standards.

Government Value Streams We Serve

Comprehensive coverage across the entire public sector ecosystem

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Citizen Services

Portals, Benefits, Licensing, Payments, Self‑Service, Mobile Apps

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Mission Systems

Case Management, Public Safety, HHS, Permitting, Justice, Emergency Response

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Enterprise Operations

ERP, Cloud, Cybersecurity, Data Analytics, Compliance, Infrastructure

Service Portfolio

Ten key domains aligned to government value streams

Government Digital Transformation & Modernization

Digital government strategy & transformation roadmaps
Citizen experience (CX) modernization & service redesign
Legacy system modernization and cloud migration
Policy compliance alignment (OMB, NIST, FedRAMP, IRS 1075, CJIS)
e-Governance workflow and case management transformation

Citizen Portals & Online Service Platforms

One-stop citizen service portals (Licensing, Benefits, Permitting)
Mobile-first public service applications
Payment gateway and revenue collection integrations
Multilingual access & accessibility compliance (ADA / WCAG 2.2)
Chatbots & AI assistants for citizen inquiries and ticket routing

Data & Analytics for Public Administrations

Data warehouse & data lake implementation (Azure, AWS, Oracle, GCP)
Government intelligence dashboards (program performance, audit, financial transparency)
Open data platforms and public data publishing systems
Predictive analytics for budgeting, resource allocation, and fraud detection
Master Data Management (MDM) for citizen, vendor, and agency records

Public Safety, Justice & Emergency Services Systems

Records management system (RMS), CAD, 911/112, dispatch & reporting platforms
Digital evidence and chain-of-custody case systems
Automated incident tracking, emergency notification & field-unit mobility apps
Jail management, probation/parole workflow systems
Data-sharing platforms across agencies while maintaining CJIS compliance

Health & Human Services (HHS) Solutions

Eligibility determination & enrollment systems
Case management for child welfare, foster care, SNAP/TANF, Medicaid
Provider and beneficiary portals with secure document exchange
Integrated referral & partner collaboration systems
Fraud, waste & abuse analytics for HHS programs

Permitting, Licensing & Regulatory (PLR) Systems

End-to-end permitting and inspection workflow digitization
Contractor/business licensing, renewals & payments
GIS-based zoning, land use, and property records integration
Field inspection mobility apps
Public records request automation (FOIA/RTK)

ERP, HR, Payroll & Financial Systems

Implementation & modernization for Oracle, Workday, SAP, Dynamics 365
Grants management and fund accountability systems
Public budgeting, forecasting & expenditure transparency dashboards
Payroll, timekeeping & benefits administration modernization
Procurement and vendor management platforms

Enterprise Cloud & Infrastructure Services

Cloud strategy, readiness assessment & migration plans
Data center consolidation and hybrid cloud enablement
Identity Access Management, Single Sign-On & Zero Trust
Network modernization, SD-WAN deployment & resilience engineering
Backup, disaster recovery & business continuity planning

Cybersecurity for Government

Threat detection, SIEM, SOC-as-a-Service
Endpoint security, identity governance & privileged access control
NIST, CJIS, HIPAA, FedRAMP & IRS-1075 compliance programs
Incident response & forensic investigation support
Secure DevOps pipelines and code security scanning

Managed Services & Long-Term Support

24x7 application, infrastructure & security operations
Tier 1–3 service desk and helpdesk support
SLA-based onsite/offshore support for agency IT environments
Continuous system improvements and enhancement releases
Staff augmentation & specialized skills contracting

Outcome	Benefit Delivered
Improved Citizen Engagement	Seamless, mobile-first, multilingual digital experiences
Faster Service Delivery	Automated workflows and reduced manual processing
Increased Transparency & Trust	Dashboards, open-data, and audit-ready records
Stronger Security & Compliance	NIST / FedRAMP aligned cybersecurity controls
Reduced Operational Costs	Cloud modernization & shared service consolidation

Engagement Models

Flexible partnership approaches tailored to your agency's requirements

Fixed Price Projects

Well-defined scope with predictable budgets and timelines—ideal for procurement-driven agency projects with clear deliverables

Time & Materials

Flexible engagement for evolving government needs, offering agility as requirements shift with policy or regulatory changes

Managed Services

Ongoing operational support with 24x7 monitoring, SLA-based performance guarantees, and continuous improvement cycles

Hybrid Models

Combine fixed-price delivery with time-based enhancements and ongoing managed services for comprehensive IT transformation

Public Sector