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Retail & eCommerce

End-to-end digital commerce solutions driving personalized journeys, supply chain intelligence, and omnichannel customer experiences

Industry Overview

The retail and eCommerce landscape is evolving rapidly with heightened customer expectations, fierce competition, and the need for seamless omnichannel experiences. Retailers must deliver personalized shopping journeys, optimize supply chains, integrate multiple sales channels, and leverage data analytics to stay competitive in an increasingly digital marketplace.

SVConsultancy delivers comprehensive IT services spanning digital commerce strategy, platform implementation, supply chain optimization, customer engagement, and data analytics. Our solutions help retailers increase online sales, reduce operational costs, improve customer loyalty, and achieve faster order fulfillment across all channels.

Full Service Catalog

Comprehensive retail and eCommerce solutions for modern digital commerce

Digital Commerce Strategy & Advisory

  • Omni-channel commerce strategy (Web, Mobile, In-Store, Marketplace)
  • Customer journey design & experience mapping
  • Business process optimization (Order-to-Cash, Returns, Fulfillment)
  • Retail data maturity assessments and digital transformation roadmaps
  • Competitive benchmarking & market expansion planning

eCommerce Platform Implementation

  • Shopify, Magento/Adobe Commerce, SAP Hybris, Salesforce Commerce Cloud
  • Custom storefront development and UI/UX optimization
  • Product catalog setup, pricing rules, promotions, and product variants
  • Checkout workflow design + payment gateway integration
  • Multi-currency, multi-region, and multi-store configurations

Point-of-Sale & In-Store Digital Enablement

  • POS software configuration (Oracle Retail, NCR, Square POS, Lightspeed)
  • Store device deployment: mobile POS, kiosks, digital signages
  • Integration with loyalty systems, gift cards, inventory, and ERP
  • Self-checkout & self-service counter integrations

Retail ERP & Supply Chain Management

  • Oracle Retail, SAP S/4 HANA Retail, Microsoft Dynamics
  • Merchandising & vendor onboarding automation
  • Inventory planning, replenishment optimization & demand forecasting
  • Warehouse Management System (WMS) implementation & barcode automation
  • Logistics partner API & carrier management integrations

Marketplace & Channel Integrations

  • Amazon, Walmart, Etsy, eBay, Target+, and wholesale marketplace onboarding
  • Product feed management (SKU sync, pricing, and inventory updates)
  • Channel performance analytics dashboards
  • Marketplace order routing & reverse logistics workflows

Loyalty, CRM & Customer Engagement

  • Salesforce Service Cloud, Marketing Cloud, and CDP Implementation
  • Loyalty program design & reward engine configuration
  • Customer segmentation & personalized targeting automation
  • SMS, Email, WhatsApp, Push Notification campaign orchestration
  • Customer data unification & 360° customer profile analytics

Retail Data & Analytics (BI + AI)

  • Cloud data warehouse setup (Snowflake, BigQuery, ADW, Redshift)
  • Retail dashboards: sales, footfall, conversion, merchandising KPIs
  • Predictive analytics: demand forecast, basket analysis, churn modeling
  • CLTV (Customer Lifetime Value) and promotion ROI optimization
  • Generative AI for product recommendations & chat-based shopping assistants

Website Performance, SEO & Conversion Optimization

  • Page speed optimization (Core Web Vitals compliance)
  • A/B testing on product pages, checkout, and landing pages
  • Advanced SEO implementation (schema, structured product metadata)
  • Conversion Rate Optimization (CRO) playbooks
  • Accessibility (ADA / WCAG) audits and enhancements

Cybersecurity & PCI Compliance

  • Secure payment processing and tokenization
  • PCI-DSS readiness assessment and remediation services
  • Fraud detection and transaction risk scoring systems
  • Identity Access Management (IAM) and Zero-Trust store access
  • Data loss prevention & platform security hardening

Managed eCommerce Operations & 24/7 Support

  • Platform and infrastructure monitoring (Application + Cloud + CDN)
  • Order, refund & inventory exception handling support
  • Vendor coordination (Payment gateways, logistics carriers, POS admin)
  • Performance tuning and seasonal scaling (Black Friday / Holiday spike readiness)
  • Continuous site improvements and feature rollouts

Key Business Outcomes We Deliver

Measurable impact across critical retail and eCommerce metrics

Retail Outcome How This Service Helps
Increased Online Sales & Conversions CRO + personalized marketing + modern storefront UX
Reduced Stockouts / Overstock Demand forecasting + inventory visibility
Faster Order Fulfillment & Delivery Integrated WMS + optimized routing + real-time tracking
Higher Repeat Purchases & Loyalty Customer segmentation + points/rewards automation
Lower Operating Cost Cloud modernization + POS automation + marketplace sync

Engagement Models

Flexible engagement options tailored to your retail business needs

Fixed Price

Well-defined deliverables with predictable scope and timeline for eCommerce platform implementations

Time & Materials

Flexible resourcing for ongoing retail digital transformation with dynamic requirements and agile development

Managed Services

SLA-driven, outcome-based delivery with 24×7 support for eCommerce platforms and peak season readiness

Hybrid

Combination of advisory, implementation, and support services for comprehensive retail transformation

Ready to Transform Your Retail & eCommerce Operations?

Let's discuss how SVConsultancy can drive personalized customer journeys, supply chain intelligence, and omnichannel excellence

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