Utilities & Energy

Industry Overview

The utilities and energy sector is undergoing unprecedented transformation driven by grid modernization, renewable energy integration, and evolving customer expectations. Utility companies must balance operational reliability, regulatory compliance, and digital innovation while managing complex infrastructure and delivering superior customer experiences.

SVConsultancy provides specialized IT, cloud, and digital engineering services tailored for utility companies across the Pacific Northwest. Our comprehensive service portfolio addresses seven key domains aligned to Customer‑to‑Meter (C2M), Asset‑to‑Workforce, and Grid‑to‑Data value chains, delivering modernization, resilience, and operational excellence.

Utility Value Chains We Serve

Comprehensive coverage across the entire utility ecosystem

⚡

Customer‑to‑Meter

Onboarding, Rates, Billing, Usage, Self‑Service, Journeys

🔧

Asset‑to‑Workforce

Asset Registry, Work Dispatch, Mobility, Compliance, KPIs

📊

Grid‑to‑Data

AMI/SCADA, MDMS, Real‑Time Analytics, Forecasting, Reporting

Service Portfolio

Seven key domains aligned to utility value chains

Cloud Modernization & Migration

Cloud readiness assessments and roadmap creation
Oracle workloads migration to Autonomous Database / OCI
Hybrid cloud integration (Azure, AWS, OCI)
FinOps and cost optimization framework
DevOps pipeline and Infrastructure‑as‑Code setup

Data & Analytics

Lakehouse design (Oracle ADW, Snowflake) and OAC dashboards
Data quality and MDM for customer / meter data
Predictive analytics for consumption and outages
Regulatory reporting and real‑time KPIs
AI‑powered RAG search on C2M tables (e.g., D1_MSRMT)

Integration & Automation

Oracle Integration Cloud (OIC) and SOA modernization
Salesforce, PowerClerk, and C2M API integrations
ETL/ELT modernization (DataStage replacement pipelines)
Event‑driven architecture and API gateway
Workflow automation and RPA

Cybersecurity & Compliance

IT/OT segmentation and zero‑trust controls
SIEM and incident response setup
NERC / FERC / ISO compliance readiness
Business continuity and disaster recovery
Penetration testing and vulnerability remediation

Utility Application & Platform Services

Oracle C2M, CC&B, MDM implementation and support
OpenText Exstream / Quadient CCM optimization
Salesforce Service / Experience Cloud rollouts
AMI / MDMS integration for meter data
Billing, payments, and self‑service automation

Customer & Digital Experience

Omni‑channel CX (web, mobile, chat, SMS)
SFMC / Twilio / SendGrid journey automation
Customer portal and knowledge base development
ADA/WCAG accessibility compliance
Experience analytics and feedback testing

Managed & Advisory Services

24×7 managed services and monitoring
IT/OT governance and architecture reviews
Strategic cloud & digital advisory
Skill matrix, RACI, and transition planning
Continuous improvement dashboards

Key Tools & Technologies

Industry-leading platforms and technologies for utility operations

⚡ Utility Platforms

Oracle C2M, CC&B, MDM, AMI, MDMS, PowerClerk

☁️ Cloud & Database

Oracle OCI, ADW, Azure, AWS, Kubernetes

🔗 Integration

Oracle OIC, SOA, Boomi, Kafka, API Gateway

📊 Analytics & BI

OAC, Snowflake, Power BI, Tableau

👥 CRM & Engagement

Salesforce, SFMC, Twilio, SendGrid

📄 Document & Billing

OpenText Exstream, Quadient CCM

🔧 DevOps & Automation

Jenkins, Terraform, GitHub, Python, RPA

Engagement Models

Flexible engagement options tailored to your utility business needs

Fixed Price

Well-defined deliverables with predictable scope and timeline for utility modernization projects

Time & Materials

Flexible resourcing for dynamic utility programs with evolving requirements and ongoing enhancements

Managed Services

SLA-driven, outcome-based delivery with 24×7 support for critical utility systems and operations

Hybrid

Combination of advisory, implementation, and support services tailored to utility transformation needs